Need help with a product, vehicle fitment, tire specifications, an order, or a return? Start with the option below that best matches your question. Including the right details in your first message helps us respond more accurately.
Quick Help
- Track an order: Use the Order Tracking page with your order number and billing email.
- Shipping questions: Review delivery eligibility, processing, and tracking information in our Shipping Policy.
- Start a return: Read the conditions and request steps in our 30-Day Returns Policy.
Contact VeloCarParts
Email: support@velocarparts.com
We aim to reply within one business day, Monday through Friday. Messages received on weekends or holidays are reviewed on the next business day.
Product and Fitment Questions
For an auto part, send the product link or SKU and as many of these details as possible:
- Vehicle year, make, model, and trim
- Engine size and drivetrain
- Part number from the original or existing part
- Installation position, such as front right or rear left
- A clear photo of the original part, label, connector, or mounting points when relevant
For a tire, include the complete size printed on the sidewall, the vehicle details, the quantity needed, and any required load range, load index, or speed rating.
Order or Delivery Issues
Include your order number and the email address used at checkout. If an item arrived damaged, incorrect, or incomplete, contact us within 7 days of delivery and attach clear photos of the product, shipping label, packaging, and visible damage.
For your security, never send a complete payment card number, password, or other sensitive login information by email.