VeloCarParts respects your privacy. This Privacy Policy explains the information we collect, how we use and disclose it, and the choices available to you when you browse our website, create an account, contact us, or place an order.
1. Information We Collect
We collect information needed to operate the store, process orders, and provide support.
- Contact and account information: Name, email address, phone number, login details, billing address, shipping address, and account preferences.
- Order information: Products, SKUs, vehicle or fitment details you provide, order value, shipping selection, tracking, returns, refunds, and support history.
- Payment information: Payment processors handle payment credentials. We do not intentionally store complete payment card numbers on our website.
- Device and usage information: IP address, browser and device type, pages viewed, searches, referring pages, approximate location derived from an IP address, cookies, and similar technical information.
- Communications: Messages, product questions, photos, reviews, survey responses, and other information you choose to send us.
2. How We Use Information
We use information to:
- Operate the website, cart, checkout, customer accounts, and order tracking
- Process payments, fulfill orders, and provide delivery updates
- Answer product, fitment, shipping, return, and account questions
- Detect fraud, protect accounts, and maintain website security
- Improve search, navigation, catalog data, product pages, and store performance
- Measure advertising and website activity where permitted
- Send service messages and, where allowed, marketing communications
- Meet legal, tax, accounting, recordkeeping, and dispute-resolution obligations
3. Cookies and Similar Technologies
Cookies and similar technologies help keep the cart and checkout working, remember preferences, protect the website, understand site usage, and measure marketing performance. You can control cookies through your browser and any cookie settings provided on the site. Blocking necessary cookies may prevent account, cart, or checkout features from working correctly.
4. How We Disclose Information
We may disclose information to companies that help us operate the store, including payment processors, fraud-prevention providers, shipping carriers, fulfillment providers, hosting and security services, analytics providers, email services, advertising services, and customer-support tools.
We may also disclose information when required by law, to enforce our agreements, to protect customers or the website, or as part of a merger, financing, sale, or transfer of all or part of the business. We do not sell personal information for money.
5. Marketing Choices
You can unsubscribe from promotional email by using the unsubscribe link in the message. You may still receive non-promotional messages about orders, returns, account security, or changes that affect your use of the store.
6. Data Retention
We retain information for as long as reasonably needed to provide services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with legal, tax, and accounting requirements. Retention periods vary by the type of information and why it was collected.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, storage system, or internet transmission can be guaranteed completely secure. Please use a unique password and contact us if you believe your account has been accessed without authorization.
8. Your Privacy Rights
Depending on where you live, you may have the right to request access to, correction of, or deletion of certain personal information, or to object to or restrict certain uses. We may need to verify your identity before completing a request. Some information may be retained when permitted or required by law.
9. Children
The store is intended for adults purchasing vehicle products. We do not knowingly collect personal information from children under 13.
10. Third-Party Links
Our website may link to services or websites operated by others. Their privacy practices are governed by their own policies, and we are not responsible for their content or privacy practices.
11. Changes to This Policy
We may update this Privacy Policy as our services, technology, or legal obligations change. The revised version will be posted on this page with an updated date.
12. Contact Us
For a privacy question or request, visit Contact Us or email [email protected].